Thank you for bringing this to our attention. We deeply regret the inconvenience and frustration caused by your recent experience with our Lithuanian store.
We recently closed our Lithuanian store, which may explain why you were unable to access the website. However, this does not excuse the poor customer support and lack of communication you experienced. We sincerely apologize for not ensuring that all orders were delivered and for not responding promptly to your inquiries.
To resolve this issue, we are happy to refund your payment, including the express delivery charge.
Once again, we apologize for the inconvenience caused and appreciate your patience and understanding.