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Revolut | Revolut unprofessionalism |
Good day,
My name is Stanislav, I’m reaching regarding Revolut, and how they made me struggle during the past month. Everything started when I opened an account with them and requested savings account that pays interest, they said that I have to fill tax form which I did also they needed consent of my spouse for this. Since she is not an Revolut client she had to fill up the form that they provided and pay for it. I contacted the customers service multiple times and had to explain over and over what is going on. At the beginning one of the employees said that I need a Tax residency number and I provided it, my Asmens Kodas. He said TIN number is not valid and after hour of conversation he finally told me that he was wrong and everything is fine and the account should be working in 24h. After couple days I reach them because my account still didn’t work, and again explain everything and they said that since this request was new it could take up to 10 business days this is almost after a month. Another colleague joined the chat and I had to explain again what is going on, he requested codes of my spouse consent, realizing that he can’t help me I requested 5 time his supervisor he didn’t wanted to transfer me. At the end supervisor joined the chat, said all good and I don’t have to present anything more for this request. Today I contact them again to have an update since it’s been 3 days since then and again had to explain everything because they don’t want to read de chat which is there, and again asked me to provide my wife’s consent codes. I asked to transfer me with his supervisor who seems to understand what is going on and he is ignoring me for ours. Please help me with this situation so anybody else has to pass tru this unprofessionalism. Please check Pdf conversation attached. If you have any questions please don’t hesitate to reach me!