Vartotojų skundai

Good day!

We sincerely thank you for informing us about the dispute submitted by Ms. Agnė Ivaškevičiūtė (Reg. No. 7G-11366). We deeply regret the inconvenience and frustration caused to the consumer and fully acknowledge her concerns regarding her order.

Ms. Ivaškevičiūtė placed an order on December 15, 2025, and reported on December 23 that there were issues with her delivery. According to her complaint, when she received her order on December 30, out of the three items she purchased, only one item was correct, one lip mask was different from what she ordered, and one item was missing. The total amount paid by the consumer was €50.60, and she only received the cream, while the lip mask did not match her order, and one item was missing.

We sincerely apologize for this mistake and for the delay in addressing her concerns. To resolve the issue promptly and fairly, we will refund the cost of the missing product to the consumer. We will ensure that the refund is fully processed within 10 business days.

We are committed to cooperating fully with the Authority and to taking all necessary steps to comply with the Republic of Lithuania’s Consumer Rights Protection Law, including Articles 21 and 23, regarding consumer appeals and dispute resolution. We appreciate the Authority’s guidance in this matter and will provide any additional information or documentation as needed.

Once again, we sincerely apologize to Ms. Ivaškevičiūtė and the Authority for the inconvenience caused and thank you for your understanding.

Best regards,
Skinrely