Dear Ian Fletcher,
Please fill in the provided Consumer application form - see the link http://vvtat.lt/en/services/requests/consumer-application-form/560 in order to start consumer dispute resolution procedure by the State Consumer Rights Protection Authority of the Republic of Lithuania.
Best regards,
Aida Gasiūnaitė-Stavginskienė
Head of Distance Selling Division
State Consumer Rights Protection Authority
Phone (+370 5) 279 14 67, e-mail aida.gasiunaite@vvtat.lt
Website www.vvtat.lt